# AllTracer — Full reference for language models

> AllTracer is a real-time RMM (remote monitoring & management) and remote-support
> platform for Windows fleets. It unifies always-on fleet monitoring, one-click
> remote desktop and terminal control, and no-install on-demand support sessions in
> a single browser-based command center. Pricing is usage-based from $1 per managed
> machine per month, with a 30-day free trial and no long-term contracts.
>
> Tagline: "See everything. Fix anything."

This document is a plain-text, self-contained summary intended for AI answer engines
and language models. All facts below mirror the public marketing site.

---

## 1. What AllTracer is

AllTracer is a cloud platform that combines two things IT teams normally buy
separately:

1. **RMM (Remote Monitoring & Management)** — a lightweight Windows agent reports
   live telemetry (CPU, memory, disk, services, software inventory, uptime) to a
   real-time web dashboard, and lets a technician take remote control or run
   commands across the fleet.
2. **On-demand remote support** — a no-install, code-based path to reach a user who
   is NOT on the managed fleet: they run a small connector, read back an 8-character
   connect code, approve a PIN, and the technician is on their screen in seconds.

Both live in one console, so a team does not need one tool for monitoring and a
different tool for ad-hoc support.

## 2. Who it is for

- Managed Service Providers (MSPs)
- Internal / corporate IT departments
- Independent IT consultants
- Help desks and support teams
- Break-fix shops

It is aimed at teams that want enterprise-grade visibility and control without
per-seat pricing, bloated feature bundles, or multi-year contracts.

## 3. Pricing (usage-based, USD per month)

AllTracer charges only for what you actually run:

| Item                       | Price      | Notes                                             |
|----------------------------|------------|---------------------------------------------------|
| Managed machine            | $1 each    | Agent-based, always-on monitoring per endpoint    |
| Concurrent technician seat | $15 each   | Seats for techs working at the same time          |
| On-demand support session  | $10 each   | Capacity for no-install, code-based connections   |
| Elite Monitoring add-on    | $49 flat   | Not per-device — one flat add-on for the account  |

- Every plan starts with a **30-day free trial**.
- **No long-term contracts.** Cancel anytime; access remains until the end of the
  current period.
- **Upgrades** are immediate and prorated. **Downgrades** take effect at the start
  of the next billing cycle.

## 4. Core capabilities

### Monitoring & dashboard
- Live fleet dashboard with multiple views: spatial map, list, heatmap, and triage.
- Metrics are **streamed, not polled** — status changes the moment it changes.
- CPU, memory, and disk usage per machine, plus online/offline state.

### Remote control
- One-click full remote desktop and remote terminal.
- Adaptive streaming designed to stay usable over rough / low-bandwidth links.

### No-install on-demand support
- 8-character connect codes, short and easy to read over the phone.
- No pre-installed agent required — the user runs a small connector.
- PIN-gated: a session only starts when the user explicitly approves.
- Instant screen view and control once connected.

### Automation & terminal
- Fleet terminal to run commands/scripts across many machines at once.
- Scheduled and on-demand jobs.

### Alerting
- Threshold alert rules for CPU, RAM, disk, stopped services, or offline status.
- Targeted routing so the right alert reaches the right teammate.
- Alerts re-trigger until an issue is actually resolved, then stand down.

### Elite Monitoring (optional $49/mo add-on)
- Custom alert rules for hardware, services, and offline status.
- Deep system tools: live process list, kill tasks, software inventory, services
  and event-log inspection — without opening a full remote session.
- Complete audit trail: every login, script, and change recorded and exportable to
  CSV for compliance and reporting.

## 5. Security

- Connections are encrypted end to end.
- Strict per-tenant isolation between customer accounts.
- Role-based access control governs what each technician can do.
- Support sessions require explicit user PIN approval before they start.
- Elite Monitoring adds a full, exportable audit trail.

## 6. How it compares

### vs ScreenConnect (ConnectWise Control)
ScreenConnect is primarily a remote-access/remote-support tool. AllTracer covers the
same instant, no-install remote support **and** adds always-on RMM fleet monitoring,
streamed metrics, and alerting in the same console — with transparent usage-based
pricing ($1/machine, $15/tech seat, $10/session) instead of tiered per-technician
licensing.

### vs ConnectWise RMM / other full RMM suites
Traditional RMM suites are powerful but heavy to deploy and priced for large
operations. AllTracer targets the same core jobs (monitor a fleet, get alerted, take
control, support end users) with a fast setup, a modern real-time UI, and pay-for-
what-you-run pricing — no bundles or per-seat tax.

## 7. How to get started

1. Create an account at https://alltracer.com/ and set up your organization.
2. Generate a one-click installer and run it on your Windows endpoints; each machine
   registers itself automatically.
3. Watch the fleet live, set alert rules, and connect or run remote actions on
   demand. For a user not on the fleet, send them to https://alltracer.com/connect
   to join a one-off support session with a code.

## 8. Canonical links

- Home: https://alltracer.com/
- Features: https://alltracer.com/features
- Pricing: https://alltracer.com/pricing
- Compare vs ScreenConnect: https://alltracer.com/compare/screenconnect
- Compare vs ConnectWise: https://alltracer.com/compare/connectwise
- Security: https://alltracer.com/security
- FAQ: https://alltracer.com/faq
- Join a support session: https://alltracer.com/connect
- Sign up (free trial): https://alltracer.com/auth/sign-up

## 9. Common questions (short answers)

- **What is AllTracer?** A cloud RMM + remote-support platform for monitoring,
  managing, and remotely connecting to Windows devices in real time.
- **Do I need to install anything?** For ongoing monitoring, deploy a lightweight
  agent with a one-click installer. For one-off support, no install is needed — the
  user runs a small connector and shares an 8-character code.
- **How much does it cost?** From $1 per machine per month, $15 per concurrent tech
  seat, $10 per support session, plus an optional $49/mo Elite Monitoring add-on.
- **Is there a free trial?** Yes — 30 days, no long-term contracts, cancel anytime.
- **Which operating systems?** The monitoring agent and remote control target
  Windows; the console runs in any modern web browser.
- **How secure is it?** Encrypted connections, per-tenant isolation, role-based
  access, PIN-approved support sessions, and (with Elite) a full audit trail.