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Trust & Security

Secure by design.

Remote access is powerful — so AllTracer wraps it in encryption, least-privilege access, hard tenant isolation, and explicit user consent, with an audit trail you can export.

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HOW ALLTRACER KEEPS ACCESS & DATA SECURE

AllTracer encrypts every session and telemetry stream end-to-end across agent, relay, and console, isolates each tenant's fleet completely, enforces role-based least-privilege access, and starts on-demand support only after the user approves a PIN — with a full audit trail you can export. Security controls are on for every account by default, not gated behind a plan.

The posture

Six controls behind every connection.

Encryption, access control, isolation, consent, auditability, and infrastructure — the layers that keep your fleet yours.

Encrypted connections

Sessions and telemetry are encrypted end-to-end between agent, relay, and console. Screen, input, terminal, and metrics are protected in transit.

Role-based access

RBAC on a least-privilege model. Technicians get only the machines, groups, and actions you explicitly grant them — nothing more.

Tenant isolation

Every customer account is strictly isolated. One tenant can never see another tenant's fleet, metrics, or data.

Consent-gated sessions

On-demand support is PIN-gated. A session starts only when the user reads back a short 8-character code and approves — never silently.

Exportable audit trail

The Elite Monitoring audit trail records every login, script, and change, exportable to CSV for reviews and reporting.

Cloud infrastructure

Hosted on Amazon Web Services (US-East). No servers for you to run, scale, or patch — the console, relay, and data live in AWS.

Guarantees

What every account gets.

Security isn't an add-on or an upsell here — these controls are enforced for everyone, by default.

Encrypted end-to-endSessions, input, terminal, and telemetry are encrypted across agent → relay → console.
Least-privilege by defaultTechnicians see only the machines and actions you explicitly grant them.
Hard tenant isolationOne account can never see another tenant's fleet or data.
Consent before every support sessionOn-demand sessions start only after the user approves a PIN.
Exportable audit trailEvery login, script, and change is recorded and exportable to CSV with Elite Monitoring.
Nothing to patchCloud-hosted on AWS US-East — no servers for you to run or maintain.

Built to support your compliance program. AllTracer doesn't ask you to take our word for it — export a complete, timestamped audit trail of every login, script, and change straight to CSV, backed by the same encryption, role-based access, and tenant isolation on every session. We're designed to fit into your compliance and audit workflows and to give reviewers the evidence they ask for — not to replace your auditor.

FAQ

Security, answered.

How does AllTracer encrypt connections?
Every remote session and every telemetry stream is encrypted end-to-end across the full path — agent to relay to console. Screen data, keyboard and mouse input, terminal traffic, and metrics are protected in transit, so nothing travels in the clear between a machine, our relay, and your browser.
Can a technician access machines they shouldn't?
No. AllTracer enforces role-based access control on a least-privilege model. You grant each technician only the specific machines and groups — and the specific actions — they need. Anyone without a grant can't see or reach a machine, and strict tenant isolation means they can never reach another customer's fleet at all.
How are support sessions authorized?
On-demand support is consent-gated. The user runs a small connector, reads back a short 8-character connect code, and explicitly approves a PIN before anything starts. No session begins without the person at the keyboard opting in — you're never silently connected to someone's screen.
Can I get an audit log for compliance?
Yes. The audit trail — part of the Elite Monitoring add-on — records every login, script run, and change, and exports to CSV. You can hand a complete, timestamped record to reviewers or feed it straight into your own compliance and reporting workflows.
Where is AllTracer data hosted?
AllTracer is cloud-hosted on Amazon Web Services in the US-East region. There's no infrastructure for you to run, scale, or patch — the console, relay, and data all live in AWS.
Is AllTracer SOC 2 or HIPAA compliant?
AllTracer is built with the controls that underpin a strong compliance program — end-to-end encryption, role-based access, strict tenant isolation, consent-gated support sessions, and an exportable audit trail. Rather than assert a specific certification here, AllTracer is designed to support your own compliance and audit workflows, and the audit-trail export gives reviewers the evidence they ask for. If you have a particular framework in mind, get in touch.

Access you can trust.

Encrypted, isolated, consent-gated, and auditable — from the first machine you connect. Start free and see for yourself.

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